The set of activities that contribute to corporate operational management, such as data entry, document and digital archiving, mailing, database and personal data management, e-mails, practices, techniques and support procedures for the core business, characterize the back office activity. These activities play a primary role in the creation of products and/or services.
The implementation of operating processes allows to optimize times, with an efficiency gain and cost reduction as well as quickly ensuring the adaptation of procedures to extraordinary and/or emergency situations. In the case of Covid-19, Creval was able to promptly manage customer requests by implementing measures to support families and businesses launched to cope with the economic crisis.
The new applications allow an increase in efficiency which translates into numerous benefits: fewer network activities (avoiding unnecessary ones), the possibility of operating even outside working hours, digitization and reduction of the average processing time of each individual case for by means of new control and processing tools, which avoid requiring adjustments to "banking" applications. Furthermore, this reduces the operational risks associated with manual typing.
The automation process constantly carried out has allowed the redefinition of the work teams by moving resources to the various areas of activity and Office Units/Departments, revising, where necessary, the priorities of the various processes. The contribution of classical IT tools ("core" systems) allows, in some cases, a strong increase in productivity through the preparation of routines or schedules that perform "manual" activities.
This approach is achieved through organizational and architectural skills, business process reengineering (BPR), classical computer science, robotic process automation (RPA), data analysis and AI ("artificial intelligence").
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